I made KNC transfer from Coinbase Pro to KuCoin. The address is correct and there have been enough confirmations from the KNC network. However, the KNC tokens didn’t arrive at KuCoins. KuCoin Support said the “KNC” tokens sent from Coinbase Pro were “Old KNC” tokens, even though it’s called “KNC” on Coinbase Pro, that they no longer accept.
I’ve contacted Coinbase Pro support but haven’t heard back from them. KuCoin Support said they can return the coins back to Coinbase Pro for a fee of USD $30.
I’ve not encountered a situation like this before. What options would you recommend?